The current location of your parcel can only be confirmed through the Tracking ID of the item.
- Visit Our Website: Go to the home page on our official website. nipost.gov.ng
- Enter Your Tracking Number: Input your tracking number in the designated field. This number is usually provided at the post office counter at the point of shipping or your shipping confirmation email or receipt.
- Click ‘Track’: After entering your tracking number, click the ‘Track’ button to view the status and location of your package.
- If you are still experiencing difficulties tracking your item, please contact us through any of our customer response channels.
If a customer is unable to track an item, here are a few reasons why;
- Invalid Tracking ID submitted
- The Item is not trackable because it is an “ordinary item”. Ordinary items are usually not trackable until delivery.
- Network downtime
- A written application on company’s Letter Head sent to:
The Postmaster General of the Federation.
NIPOST Corporate Headquarters, Garki II, Abuja.
ATTENTION: General Manager, Courier and Logistics Regulatory Department (CLRD).
OR
Apply online at clrd.nipost.gov.ng
- Attach required Evidence or Information:
- Certificate of Incorporation.
- Memorandum and Article of Association.
- Business Plan, Company Profile and Operations Manual.
- Good in Transit (GIT) Insurance.
- Evidence of Tax clearance.
- Evidence of Share Capital.
- Evidence of Facilities, and Office Locations details etc.
- A copy of the NIN slip of the CEO
- Particulars of your assets (Vehicles, Motorcycles)
To find the nearest post office in your locality, you can use the “Post Office Finder” tool on our website or use google online locator application. Simply enter “Post office near me”, and it will provide you with a list of nearby locations along with their addresses and hours of operation. Alternatively, you can reach out to our customer response channels for assistance.
An item’s tracking information is provided at the post office counter at the point of shipping or in your shipping confirmation email or receipt.
The NIPOST website has a “Calculator” tool where you can input your service type, parcel’s weight, destination and other requirements to get an estimated cost. The actual cost of sending a parcel is presented to the customer at the point of posting the parcel.
NIPOST does not charge a customer for customs duty. This is the sole responsibility of the Nigerian Customs Service. Upon notification for Pick-Up or Delivery of an item, a Customer receives a Delivery Note that lists all charges calculated by Customs Assessment at the point of entry into the country. NIPOST collects the amount stated on the Delivery Note and handles the payment for you, ensuring a quicker and hassle-free delivery.
If your item is staying longer than expected at customs, it may be due to several factors:
- Customs Processing: Customs may need additional time to inspect and process your item, which can vary depending on the type of goods and Nigerian import regulations.
- Documentation Issues: Ensure that all required documentation and customs forms were completed accurately. Missing or incorrect information can delay processing.
- High Volume: During peak seasons or due to increased shipping volumes, customs processing times may be longer than usual.
- For specific details about your item’s customs status, please contact our customer response team for assistance. They can provide more information on the status and any actions needed to expedite the process.
Several factors can contribute to longer transit times:
- Service Type: Different mail and parcel services have varying delivery timeframes. The expected delivery time can depend on the type of NIPOST service chosen, such as standard, express, or international shipping.
- Volume and Demand: During peak periods, such as holidays or special events, the volume of mail and parcels increases significantly, which can lead to longer processing and transit times.
- Distance and Destination: Transit times can vary based on the distance between the origin and destination. Remote or less accessible locations may experience longer delivery times.
- Weather and External Conditions: Severe weather conditions, natural disasters, or other external factors can impact transportation and cause delays.
- Customs and Regulatory Processes: For international shipments, customs processing and regulatory checks can add additional time to the transit period.
If your item is missing, it could be due to several reasons such as:
- Incorrect address details
- Transit delays can lead to missing items because prolonged or disrupted shipping routes increase the risk of items being misplaced, misrouted, or lost in the logistics process.
- Handling errors can lead to missing items because mislabeling, misrouting, or improper sorting of mail can cause items to be sent to incorrect addresses.
If you suspect your item is missing, please follow any of the following steps to resolve this issue:
- First, check the tracking information for updates or any” unsuccessful delivery attempts”.
- If your item tracking status shows that your item is “still in transit”, please allow additional time for delivery and check back periodically for updates; if the delay persists beyond the expected delivery window, contact our customer service for further assistance.
- Verify the delivery address and ensure it was correctly entered. To do this, the sender should double-check the address on their shipping confirmation and, if needed, contact the receiver to confirm the address before the package is sent out.
- Once you have exhausted the options above and you have not been able to locate where your parcel is, please contact our customer response team with your tracking number for further assistance. We will help investigate the issue and work towards resolving it.
To find out how much it costs to send an item abroad, you could get an estimated postage “Calculator” tool on the website. Input the details such as the weight, destination and other details of your package, and you will receive an estimate. Different destinations and service options come with different rates, so the cost can vary. If you need help or have special requirements, you can also visit our nearest office, give us a call or reach out to our customer response team.
There could be several reasons for a delay in delivery:
- Processing Time: Your item may still be in the processing stage at our facility. This can occasionally take additional time, especially during peak periods.
- Delivery Route: Weather conditions or high mail volumes can impact delivery schedules.
- Address Issues: Incorrect or incomplete addresses can cause delays. Please ensure that your address details are accurate at the point of sending the parcel.
- Carrier Delays: Occasionally, unforeseen circumstances can delay the delivery by international carriers.
If your item has been delayed beyond the stated delivery window, we encourage you to contact our customer response team with your tracking number for further assistance.
There are a few possible reasons why it may not appear to have moved since posting:
- Processing Time: After posting, your item may be in the initial processing stage, where it is being sorted and prepared for transit. This step can take some time, depending on the volume of mail and packages.
- Tracking Updates: There may be a delay in updating the tracking information. Sometimes, the tracking system might not reflect the most current status immediately.
- Transit Time: Depending on the destination and type of NIPOST service selected, your item might still be in transit or awaiting transfer to the next processing facility.
- Delivery Issues: Occasionally, there may be delays due to unforeseen circumstances, such as weather or logistical issues.
If your item has not moved for an extended period or you have concerns about its status, please contact our customer response team with your tracking number for further assistance. We are here to help and will work to resolve any issues as quickly as possible.
We understand how concerning it is to find that items are missing from your parcel. There are several potential reasons for this issue:
- Packaging Issues: Proper packaging is essential to ensure that food items remain secure and intact during transit. Inadequate packaging can result in items becoming separated or lost. To prevent this, it’s crucial that all packages are securely sealed to avoid any shifting or potential loss of contents.
- Handling Errors: Although rare, errors in handling or sorting can sometimes lead to missing items. We strive to minimize such occurrences through rigorous procedures.
- Inspection Procedures: In some cases, parcels are subject to inspection, and certain items might be removed if they do not meet postal or custom regulations or safety standards. Kindly check the list of prohibited items in the question below.
- Theft: While uncommon, theft is a possibility. Our facilities have security measures in place, but it’s important to report any missing items to us as soon as possible.
If you find that food items are missing from your parcel, please contact our customer response team with your tracking number and details of the missing items. We will investigate the issue and assist you in resolving it.
At NIPOST, we take issues of tampering very seriously and are committed to ensuring the security and integrity of your mail. If you believe that your item has been tampered with, please follow these steps to report it:
- Report Immediately at the Post Office: You can report the incident at the post office of delivery and report the issue in person. They will assist you with the necessary steps and documentation.
- Contact Us Immediately: Reach out to our customer service team as soon as you notice tampering. Provide them with your tracking number, a description of the item, and details about the tampering.
- Document the Evidence: If possible, take photographs of the damaged or tampered item and its packaging. This documentation will help us investigate the issue more effectively.
- Complete a Claim Form: In some cases, you may need to complete a claim form from the post office to formally report the tampering. Our customer service team will guide you through this process if required. You can also report this to the Manager of the Post Office of pick-up or delivery.
Your report will be investigated promptly, and we will keep you informed about the progress. We appreciate your vigilance and cooperation in helping us maintain the quality and security of our services.
We understand that losing or damaging mail can be a frustrating experience, and we are committed to addressing such issues with the utmost seriousness. If your mail is lost or damaged, here’s what happens next:
- Investigation Process: Once we receive a formal report of lost or damaged mail, we initiate an investigation to locate the item and determine the cause of the issue. This process involves checking our sorting facilities, tracking records, and reviewing handling procedures.
- Customer Support: You will be asked to provide relevant details, including your tracking number (if available), a description of the item, and any evidence of damage. Our customer response team will guide you through the process and keep you informed about the status of the investigation.
- Prevention Measures: We continually review and improve our procedures to minimize the risk of loss or damage. Your feedback helps us enhance our services and prevent future issues.
At NIPOST, strive to provide the highest level of service and appreciate your patience and understanding while we work to resolve any problems. If you have any further questions or need assistance, please contact our customer response team.
Thank you for your interest in opening a Post Office Box with NIPOST. To facilitate the process, please ensure you meet the following requirements:
- Photocopy of Valid Identification: Please provide a clear photocopy of a valid ID (such as a passport, driver’s license, or national ID card).
- Passport Photographs: Submit two (2) recent passport-sized photographs.
- Online Registration: Complete the online registration process on our website at www.nipost.gov.ng , which includes providing your personal details (name, address, and next of kin). If you are applying for a business box, please include a letter of incorporation along with your business details.
Once you have gathered these documents and completed the online registration, please visit the nearest post office to finalize your application.
Should you have any questions or need further assistance, feel free to contact us through any of our customer response channels.
Thank you for choosing NIPOST.
Not necessarily! It depends on the value of the parcel, the type of parcel and purpose of the parcel. All information should be clearly stated at the point of posting by the sender to avoid unnecessary charges.
This crucial document lists all charges for your parcel, including customs duty (if applicable), VAT, and handling fees. No payment is requested without it.
Payments can be made via cash or if available, P.O.S. terminals at the post office. Ensure you receive a payment receipt at the post office as proof of your payment.
If you believe you’ve been overcharged or have any issues with customs duty, request to see the Manager at the post office or contact the helpline for assistance.
No! If any staff requests this, report them immediately through any of our customer response channels.
Step-by-Step Guide to Collecting Your Parcel:
- Present a valid ID.
- Provide your item’s 13-digit Tracking ID.
- Request the Delivery Note.
- Inspect your parcel for any damage.
- Pay the total sum stated.
- Collect your payment receipt.
- Pick up your item.
At NIPOST, we make your parcel collection smooth, secure, and transparent. Your satisfaction is our priority!
- Currency Notes, Bank Notes, Coins, Traveler’s cheque, International passports and other negotiable securities (Bond & stocks inclusive)
- Gold, Silver, Precious stones, Jewelry
- Narcotics and psychotropic substances
- Live animals
- Explosives, flammable or other dangerous substances
- Obscene and immoral articles
- Radioactive materials
- Items that may expose officials to danger, soil or damage other items
- An exhaustive list can be found on : hyperlink https://www.nipost.gov.ng/Site_Downloads/descriptionCustomsClassesOfDangerousGoodsEn.pdf
- Liquid e.g herbs, honey palm oil etc
- Fresh or dry Vegetables, Hibiscus flower(Zobo leaves) to the USA.
- Ungrinded Egusi, ogbono, cray fish etc
- Animal skin (Ponmo)
- Any kind of Seed/coconut/Perishable fruits.
- Rice & Beans not more than 5 Derica to the USA.
- Noodles.
- Beef Rolls.
- Seasonings
- Pepper soup Spices must be grinded.
- Perfumes, Insecticides, body spray etc.
- Laptop with inbuilt battery.
- Medication needs Prescription.
- Human Remains ( Cremated)
- Mineral Resources (Gold, Silver, Precious stone) etc.
- Soil Sample.
Other Prohibited items:
- Elephant Tusks
- Live Animal.
- Explosives.
- Meat.
- Kilishi.
- Drone
- Sales of Postage Stamp: Get your postage stamps directly from us, whether you’re sending mail or adding to your stamp collection.
- EMS: Need to send something quickly Internationally? Our EMS/SpeedPost service delivers your parcels and documents fast globally. Our Express Mail Service(EMS) is available for international postage selection.
- SpeedPost: Need to send an item quickly within Nigeria? Our Speedpost service offering is the domestic alternative to EMS, dedicated to conveying locally posted mails within the Country. Timeline for speedpost deliveries is within 48 hours.
- AIR POST: Need to send an item super fast locally? Our Airpost service is a special mail delivery offering under Speedpost, where mails are conveyed by air within Nigeria. The delivery timeline for Airpost mail is 6 hours. This service is available only in major cities such as Lagos, Abuja, Port Harcourt and Kano.
- Bulk Post: Sending a lot of mail? Our bulk post service makes it easy and affordable for you to reach everyone at just one go. Our Bulk Post services are available to businesses and corporations starting from a minimum of 1,000 mails and above.
- Philately Services / Postal Shoppe: If you love stamps, our Postal Shoppe offers special services and access to rare finds just for you.
- E-Commerce / Logistics: Running an online business? Let us handle your logistics, from storage to delivery, so you can focus on growing your brand.
- Financial Services: With NIPOST’s global license, you can trust us to securely send funds across the world, along with other financial services like money transfers and transactions.
- Properties / Workshop: Looking for a space to work or grow your business? We offer rentals and workshop facilities tailored to your needs.
- Billboard / Slogan Advertisement: Get your message out there with our billboard and slogan advertisement services, perfect for reaching a wider audience.
- Stamp Authentication: We provide stamp authentication for the denotation of documents, ensuring your paperwork is properly validated.
- PO Box and PMB: Secure a PO Box or Private Mail Bag (PMB) to receive your mail safely and conveniently.