SERVICES
- Sales of Postage Stamp: Get your postage stamps directly from us, whether you’re sending mail or adding to your stamp collection.
- EMS: Need to send something quickly Internationally? Our EMS/Speed Post service delivers your parcels and documents fast globally. Our Express Mail Service (EMS) is available for international postage selection.
- Speed Post: Our Speed post service offering is the domestic alternative to EMS, dedicated to conveying locally posted mails within the Country. Timeline for speed post deliveries is within 48 hours.
- AIR POST: Our Airport service is a special mail delivery offering under Speed post, where mails are conveyed by air within Nigeria. The delivery timeline for Airport mail is 6 hours. This service is available only in major cities such as Lagos, Abuja, Port Harcourt and Kano.
- Bulk Post: Our bulk post service makes it easy and affordable for you to reach everyone at just one go. Our Bulk Post services are available to businesses and corporations starting from a minimum of 1,000 mails and above.
- Philately Services / Postal Shoppe: If you love stamps, our Postal Shoppe offers special services and access to rare finds just for you.
- E-Commerce / Logistics: We handle your logistics, from storage to delivery, so you can focus on growing your brand.
- Financial Services: With NIPOST’s global license, you can trust us to securely send funds across the world, along with other financial services like money transfers and transactions.
- Properties / Workshop: We offer rentals and workshop facilities tailored to your needs.
- Billboard / Slogan Advertisement: Get your message out there with our billboard and slogan advertisement services, perfect for reaching a wider audience.
- Stamp Authentication: We provide stamp authentication for the denotation of documents, ensuring your paperwork is properly validated.
- PO Box and PMB: Secure a PO Box or Private Mail Bag (PMB) to receive your mail safely and conveniently.
TRACKING
The current location of your parcel can be confirmed through the Tracking ID of the item.
- Visit Our Website: Go to the home page on our official website nipost.gov.ng
- Enter Your Tracking Number: Input your tracking number in the designated field. The tracking ID is usually embedded on the bar-coded receipt which is affixed at the back of your item. Please note, the tracking ID is alphanumeric.
- Click ‘Track’: After entering your tracking number, click the ‘Track’ button to view the status and location of your package.
- If you are still experiencing difficulties tracking your item, please contact us through any of our customer response channels (customer support link should be embedded)
If you are unable to track your item, here are a few reasons;
- Invalid Tracking ID submitted. Make sure to recheck the tracking ID and try again.
- In some cases, there is a certain class of item called an “ordinary item”. These items are untrackable from their countries of origin until they get to the delivery post office in destination country.
- Network downtime
The tracking ID is usually embedded on the payment voucher/bar-coded receipt issued at the post office counter when an item is sent. This equally matches the bar-coded label which is affixed at the back of your item. Please note, the tracking ID is alphanumeric.
CLRD
Visit our web portal, clrd.nipost.gov.ng or any general post office (GPO) Nationwide. You can complete the online application by submitting all required documents and upload evidence to show capacity to operate Courier and Logistics Services. You can also reach out through any of our customer response channels for further assistance.
Yes. It is illegal to operate a courier, express, dispatch, delivery, distribution or logistics business in Nigeria without a grant of NIPOST License and Registration.
Yes. The full application process can be done online at https://clrd.nipost.gov.ng
Fees varies based on capacity to operate and by choices of license category:
International: ₦20,000,000
National: ₦3,000,000
Regional: ₦2,000,000
State SME: ₦250,000For additional information, visit the NIPOST CLRD portal https://clrd.nipost.gov.ng/contact
Basic requirements include:
- CAC Registration
- Tax clearance
- Valid ID
- Traceable office address
- Goods in Transit Insurance
Evidence of operating assets and capacity to operate
POST OFFICE LOCATION
To find the nearest post office in your locality, you can use the “Post Office Finder” tool on our website or use google map. Simply enter “Post office near me”, and it will provide you with a list of nearby locations along with their addresses and hours of operation. Alternatively, you can reach out to our customer response channels for assistance.
COST OF SHIPMENT
The NIPOST website has a “Calculator” tool where you can input your preferred service option, origin, destination, weight, and content declaration to get an estimated cost. A more accurate cost of sending an item is presented to the customer/sender at the point of posting.
CUSTOMS DUTY
NIPOST does not have the statutory responsibility to charge customs duty. This is the responsibility of the Nigerian Customs Service. However, NIPOST only collects duty on behalf of Nigeria Customs Service and remits same accordingly. The only fee collected by NIPOST is Parcel Clearance Fee (PCF).
If your item is staying longer than expected at customs, it may be due to several factors:
- Customs Assessment and Valuation: This can vary depending on the product classification of item or Nigerian import regulation and requirement.
- Documentation Issues: Ensure that all requisite documentation and customs declaration are completed accurately in line with global best standards.
Yes, all parcels are expected to be dutiable except in certain instances such as special non-dutiable items which include; article for the blind and diplomatic bag.
This crucial document lists all charges for your parcel, including customs duty (if applicable), VAT, and handling fees. No payment is requested without it.
Payments can be made in cash or via our POS terminals at the post office. Ensure you receive a payment receipt as proof of your payment.
No! If any staff requests this, report them immediately at the post office or through any of our customer response channels.
DELAYED ITEMS
Delivery is dependent on service option chosen. Different mail and parcel services have varying delivery time frames. The expected delivery time can depend on the type of NIPOST service chosen, such as standard, express, or international shipping.
The instance items are accepted from the customer; there is an immediate posting to the designated destination. However, if you have concerns about the status of your item, please contact our customer response team with your tracking information for further assistance.
TAMPERED ITEMS
At NIPOST, we take issues of tampering very seriously and are committed to ensuring the security and integrity of your mail. Customers are required to physically inspect their items at the point of collection. If you believe that your item has been tampered with, please follow these steps:
- Report Immediately at the Post Office: You can report the incident at the post office of delivery and report the issue in person. They will assist you with the necessary steps and documentation.
- You can also report online via report https://nipost.gov.ng
- Reach out to our customer service team on (phone number) as soon as you notice tampering. Provide them with your tracking information, a description of the item, and details about the tampering.
DAMAGED ITEMS
Losing or receiving damaged mail can be a frustrating experience, and we are committed to addressing such issues with the utmost seriousness. If your mail is lost or damaged, here’s what happens next:
- Investigation Process: Once we receive a formal report of a lost or damaged item, we will initiate an investigation to locate the item and determine the cause of the issue.
- Customer Support: You will be asked to provide relevant details, including your tracking information, a description of the item, and any evidence of damage. Our customer response team will guide you through the process and keep you informed about the status of the investigation.
PICKING UP ITEMS
Step-by-Step Guide to Collecting Your Parcel:
- Present a valid ID.
- Provide your item’s 9-digit Tracking ID.
- Inspect your parcel for any damage.
- Pay the total sum stated.
- Collect your payment receipt.
- Pick up your item.
At NIPOST, we make your parcel collection smooth, secure, and transparent. Your satisfaction is our priority!
If you have any complaint or enquiry, please visit the nearest post office or contact the helpline (phone numbers) for assistance.
SENDING AN ITEM
(23kg Preferably) This is the general maximum to ensure safe handling and compliance with most postal network requirements although you can do slightly more dependent on the post office.
(No) Some destinations impose lower weight limits due to local postal policies or transport restrictions.
(No) A phone number is not mandatory, but including it can facilitate delivery or resolution of delivery issues.
PROHIBITED ITEMS
- Currency Notes, Bank Notes, Coins, Traveler’s cheque, International passports and other negotiable securities (Bond & stocks inclusive)
- Gold, Silver, Precious stones, Jewelry
- Narcotics and psychotropic substances
- Live animals
- Explosives, flammable or other dangerous substances
- Obscene and immoral articles
- Radioactive materials
- Items that may expose officials to danger, soil or damage other items
An exhaustive list can be found on https://www.nipost.gov.ng/Site_Downloads/descriptionCustomsClassesOfDangerousGoodsEn.pdf
Find below the list of prohibited items from EMS:
- Liquid e.g herbs, honey palm oil etc
- Fresh or dry Vegetables, Hibiscus flower (Zobo leaves) to the USA.
- Ungrinded Egusi, ogbono, cray fish etc
- Animal skin (Ponmo)
- Any kind of Seed/coconut/Perishable fruits.
- Rice & Beans not more than 5 Derica to the USA.
- Noodles.
- Beef Rolls.
- Seasonings
- Pepper soup Spices must be grinded.
- Perfumes, Insecticides, body spray etc.
- Laptop with inbuilt battery.
- Medication needs Prescription.
- Human Remains (Cremated)
- Mineral Resources (Gold, Silver, Precious stone) etc.
- Soil Sample
Other Prohibited items:
- Elephant Tusks
- Live Animal.
- Explosives.
- Meat.
- Kilishi.
- Drone
(Yes) Lithium batteries can overheat, catch fire, or explode during air transport, making them a dangerous goods item prohibited in outbound international mail.
(No) Liquid and semi-liquid food items like palm oil can leak, spoil, or cause contamination, and are therefore prohibited in postal networks.
(No) While there are common international restrictions, each country may have additional prohibitions based on national laws and import regulations.
P.O. BOX
Thank you for your interest in opening a Post Office Box with NIPOST. To obtain your P.O Box/PMB please visit the nearest post office with the following documents:
- Photocopy of Valid Identification: Please provide a clear photocopy of a valid ID (such as a passport, driver’s license, or national ID card).
- Passport Photographs: Submit two (2) recent passport-sized photographs.
- Online Registration: Complete the online registration process on our website at www.nipost.gov.ng , which includes providing your personal details (name, address, and next of kin). If you are applying for a business box, please include a letter of incorporation along with your business details. Once you have completed the online registration, visit the nearest post office to finalize your application.
B.O.T POLICY (Build Operate & Transfer)
This is a special public-private partnership model in which reputable individuals or organizations propose to establish and construct a postal outlet, operate it for an agreed period, and then transfer ownership of the facility to NIPOST upon the expiration of the agreement.
Interested parties should submit a formal application addressed to:
The Postmaster General/CEO,
Nigerian Postal Service (NIPOST),
Corporate Headquarters, Garki II, Abuja.
The application should clearly outline the proposal, operational plan, and compliance with BOT requirements.