To provide affordable, reliable and efficient postal service nationwide and worldwide

Ensure the delivery of mail within the following stipulated time:

• Intra-city - 24 hours
• Inter-city - 48 hours
• Nationwide - 72 hours

Identification of the mailing and postal related needs of our various customers and rational allocation of resources to meet these goals and objectives. To eliminate the incidence of mail theft, pilfering, tampering and all forms of fraudulent activities as a way of boosting customers' confidence including that of other administrations.

Develop and pursue strategies aimed at achieving the financial requirements of the organisation. Continuous research and development of new services and products aimed not only at of increasing our market share but also creating new markets for sustainable growth.

Evolve mechanism for ensuring that our income is in excess of our expenditure and, therefore, avoiding unnecessary indebtedness to contractors, agents and other Postal administrations.

Increase employee commitment and performance by ensuring reward system based on merit. To pursue and ensure good corporate image via effective performance.